Helping you to deliver the best service to your customers

Customer Service
Consultancy
& Training

More Info

How We Can Help You

Established in 2000, we have developed into a renowned consultancy and training business offering a variety of solutions to help you look after your customers better.

Training

We offer both bespoke and off-the-shelf training solutions to improve service quality.

Consultancy

We offer consultancy on all aspects of customer contact and customer experience.

Coaching

We offer one to one coaching and to encourage ongoing staff development. This may take a number of different forms, from telephone conversations, to emails or meetings via Zoom or Teams.

Mystery Shopping

A great way to gain valuable, objective information from your customers. We provide a full mystery shopping service to evaluate your customer service offering.

Guest Speaking

We offer guest speaking to different audiences on a number of aspects of customer experience

Who We Work With

We work with any organisations wanting to improve their customer service experience.
Our clients range from public sector organisations, not for profit organisations and small businesses to international blue chip companies, across a variety of sectors. Our clients include:

Allied Bakeries

Alstom

AxAir

Brenntag

Cadogan Tate

CitySave

CWCS

DMC

ESG

Family Mosaic

Henry Shaw

House of Commons

HSE

Interbulk

LaFarge

Lloyds TSB

Menzies Distribution

Ministry of Justice

Pfizer

Pollock Lifts

Shoosmiths

Shropshire County Council

The Retail Data Partnership

TRW

Ultrachem

UNN

Warwickshire Police

WMG Warwick University