Services
We provide a range of services, all with the common aim of helping you to improve how you look after customers
How Can We Help You?
We love to help anyone that wants to look after their customers better. From a one off training course, development of a long-term training programme to help in managing your online reviews, we can help you.
Bespoke training solutions
Training solutions aimed at all levels of staff who come into contact with customers, whether face to face, on the phone, through email, social media or live chat. We work with companies and organisations of all sizes, whether you have a staff of two or two thousand.
Off-the-shelf training
Developed by our experienced trainers over the last 10 years, these offer a more immediate, cost effective training solution.
Refresher training
Flexible training revisiting whether the original issues identified still exist, what else could be done to address them and which other issues have since arisen. Delivered either as a one off or over a series of session to suit.
Mystery shopping
A great opportunity to learn about your service offering, direct from your customers. We are experts at mystery shopping and will pose as ordinary customers to find out how well your company deals with differing situations. Followed up with detailed reporting, suggestions for imrpovement and an implementation timetable.
Review site management
Helping you manage your responses to online reviews in a positive way, either through consultancy or training as appropriate,
One to one coaching
We firmly believe that development should be on-going and so we offer flexible, one to one coaching for individual staff.