About Us
Who Are We
We are a small family run business based in the heart of the UK, in beautiful Warwickshire. Our central location places us in an ideal situation to work with our clients all over the country.
We established the business in 2000 after realising that very few organisations were focussing on improving customer service. With backgrounds in training, service delivery and project management, we recognised that we were in a privileged position to deliver a number of services to improve the customer experience.
What We Do
We offer a variety of services from customer service consultancy, training courses and training programmes, mystery shopping and coaching, to guest speaking. All of our services are focussed around delivering the best possible experience to your customers.
We are currently adapting our services to meet the current climate and have started to deliver training via Zoom or Teams.
